Nettoyeur T Brilotti

They just destroyed my $2,000 Goldergh winter coat and didn’t even bother to call me to inform me about it. When I went to pick it up (on saturday), one of the staff told me I needed to come back or call next week to speak with the manager—and that was it. No explanation, no offer to cover my loss, NOTHING. This coat is no longer even available for purchase as it was a special edition. I’m absolutely outraged by their carelessness and their TOTAL lack of customer service in handling this matter.

On four different occasions, this business failed to take off stains and they charged me full price on each occasion. When I complained, the manager told me " you were not lucky", instead of apologizing or offering to try again or even reducing the charges. Avoid this place, it is terrible.

Très bon service et nettoyage impeccable à chaque fois.

Je suis cliente depuis 10 ans, il y a aucune tâche qui résiste à ce nettoyeur, les filles au comptoir sont toujours souriantes et serviables, malgré les travaux sur la rue Laurier, le service est toujours excellent même qu’on a accès par la porte arrière quelle bonne idée. Merci à tous les employés pour leur bon travail.

I had a terrible ...

I had a terrible experience with dry cleaning. They damaged my husband's silk tie, they did not even call us to let us there was a problem (or even mentioned anything when we went to receive the tie). I will not go back.